Bookings are subject to availability of air, land and sea services at the time of the booking request. All quotes are subject to change until final confirmation of the booking request is made in writing.

Deposits and balance of payments

A Commitment Payment of $250 per adult is required at the time of confirmation and contributed toward the final cost of your booking. The Commitment Payment is non refundable, non-transferable and covers our costs to have serviced you in the event you cancel your booking.

Some resorts require additional deposits, and these will be advised at time of confirmation.  Balance of payment is due 60 days prior to departure or earlier as advised by your destination specialist. If no payment or notification has been received after 7 days, it will be automatically assumed that the booking is to be cancelled. If the booking is made 60 days or less prior to departure, full payment is required immediately.

Payments processed in foreign currency (currency other than the original card holders’ country of issue) may incur a currency conversion fee. Please refer to your financial institution for applicable fees. Prices featured are based on the current daily rate of exchange, final payments and statements may differ from the amount shown due to currency conversion fluctuations. Please refer to your financial institution for further information.

Cancellations and amendments

We reserve the right to charge a fee of $250.00 per transaction for amendments to confirmed itineraries in addition to fees charged by the resort, airline/s or supplier.

Should you or any member of your travelling party cancel, you must notify us in writing.  We reserve the right to charge a cancellation fee of $250.00 per adult to administer your cancellation and or retain any commissions, retainers, gifts or financial incentives earnt under this contract or both.

These cancellation fees are in addition to any cancellation fee charged by the resort, the airline/s or any other supplier. Cancellations inside 60 days of departure will incur a 100% cancellation fee.

When you pay us, we pay our suppliers on your behalf. Our suppliers are often offshore. When a refund might be applicable, we request funds to be directed back to us from that supplier which in turn are returned to you.

There may be fees and currency fluctuations which impact on the amount we receive on your behalf along with delays in those funds arriving in our bank account.
Fiji Island Holidays are not responsible for these delays, fees or currency fluctuations and will not make payment until such time as funds are received by us.

Amendments to prices and itinerary

Fiji Island Holidays reserves the right to adjust the price of a tour package up to the date of departure, even though full payment may have been made. This would only be done due to factors which were outside our control and include such things as airfare increases (up to the maximum charged by the airline), increases due to currency fluctuations, hotel price increases, government taxes, levies or any other increase in services that are part of the package price. We also reserve the right to amend the itinerary when considered necessary due to any changes that are beyond our control.

3.2 Geo-Location

When using the sites (if applicable), you may search for products and services in the area in which you are located. If you choose to do so, depending on the mobile device or application you are using, we may collect your geo-location information to search for the applicable products and services or to personalise and improve your individual viewing experiences on our sites and provide information that may be of interest to you. You may at any time disable our collection and use of your location information by turning location services off at the device level.

4. Google Analytics

When you visit certain sections of our sites, Google Analytics, a sites analytics service provided by Google, Inc (“Google”), will place cookies on your computer’s browser. The information generated by the cookies about your use of our sites is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to our sites and its pages, the average time spent on the site and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our sites. We will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about Google Analytics please click here and for details of Google Analytics’ Privacy Policy, please click here.

You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access here.

5. Third-Party Advertisers

We work with third parties to serve ads on our sites and to serve ads on sites owned or operated by other companies. Our ad servers, and those of our partners, use cookies and pixel tags in order to anonymously identify your browser.

6. Links and Social Plug-Ins

Our sites contain links to third-party sites over which we have no control. We are not responsible for third party sites or for any third party’s actions or their security controls with respect to information that they may collect or process via their sites, services or otherwise. You should carefully review the privacy policies or notices of any other sites you visit as they will apply to your visit to those sites and may be very different from Kizmazz Pty Ltd’s Privacy Policy.

Our sites include social plug-ins, such as the Facebook or Twitter button, and gives you the option to post information about your activities on our sites to your social media accounts. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social plug-ins are either hosted by a third party or hosted directly on our sites. Your interactions with these features are governed by the privacy policy of the company providing them. We may from time to time monitor and review any information transmitted or received through our sites, for quality assurance and other purposes.

We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of our terms and conditions. During monitoring, the information may be examined, recorded or copied.

7. Third party advertising/Ad serving

Kizmazz Pty Ltd will present advertising campaigns from our preferred partners on our sites. We do not use cookies to track your interaction with third-party advertisements whilst on our sites. During your interaction with our sites, we may collect information in the form of pixels that allows us to present you with relevant advertisements whilst on other unrelated websites through an ad server.

Kizmazz Pty Ltd does not allow third-parties to track or collect personal information on our sites for their own advertising purposes.