By making a booking with Fiji Island Holidays, you acknowledge that you have read, understood and agreed to these Booking Terms & Conditions. Payment of a deposit or confirmation of a booking constitutes acceptance of these terms.
Effective Date: 13 March 2026
Acceptance of Terms
By making a booking with Fiji Island Holidays, you acknowledge that you have read, understood and agreed to these Booking Terms & Conditions. Payment of any deposit or commitment payment or confirmation of a booking constitutes acceptance of these Terms and Conditions by all travellers listed on the booking.
Ni Sa Bula,
Thank you for choosing to book your holiday with Fiji Island Holidays. This document contains details of the booking conditions and payment requirements pertaining to your booking. There is a lot to read, but it is important information which you need to be aware of.
For the latest travel advice updates, please visit the Australian Government Smartraveller website.
The following is a summary of conditions which apply to your reservation. Please read the terms and conditions outlined below for full details.
Bookings are subject to the availability of air, land and sea services at the time of the booking request. All quotes are subject to change until final confirmation of the booking request is made in writing.
All pricing is subject to fare changes and currency fluctuations, with or without notice, and cannot be guaranteed until payment is made in full.
A Commitment Payment of $250 per adult is required at the time of confirmation and is contributed toward the final cost of your booking.
The Commitment Payment is non-refundable and non-transferable and covers our costs to have serviced you in the event you cancel your booking.
This deposit is in addition to any other payments that may be required by the resort, supplier or airline. These will be advised at the time of booking.
Some resorts require additional deposits and these will be advised at the time of confirmation.
The balance of payment is due 60 days prior to departure, or earlier as advised by your destination specialist.
If no payment or notification has been received after 7 days, it will automatically be assumed that the booking is to be cancelled.
If the booking is made within 60 days of departure, full payment is required immediately.
Payments processed in foreign currency, being a currency other than the original card holder’s country of issue, may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
Airfares are subject to the respective airlines’ fare rules and conditions and may be non-refundable and non-changeable once paid for.
Please check with us for additional details relating to the airfare rules applicable to your booking.
We reserve the right to charge a fee of $250 per transaction for amendments to confirmed itineraries in addition to fees charged by the resort, airline/s or supplier.
Should you or any member of your travelling party cancel, you must notify us in writing.
We reserve the right to charge a cancellation fee of $250 per adult to administer your cancellation and/or retain any commissions, retainers, gifts or financial incentives earned under this contract, or both.
These cancellation fees are in addition to any cancellation fee charged by the resort, airline/s or any other supplier.
Cancellations inside 60 days of departure will incur a 100% cancellation fee.
Cancellation fees apply regardless of the reason for cancellation. Travel insurance may provide cover for certain cancellation circumstances, subject to the policy terms and conditions.
When you pay us, we pay our suppliers on your behalf. Our suppliers are often located overseas.
Where a refund may be applicable, we request funds to be directed back to us from that supplier, which are then returned to you.
There may be fees, currency fluctuations and delays which impact the amount we receive on your behalf, along with delays in those funds arriving in our bank account.
Fiji Island Holidays is not responsible for these delays, fees or currency fluctuations and will not make payment until such time as funds are received by us.
Fiji Island Holidays reserves the right to adjust the price of a tour package up to the date of departure even though full payment may have been made.
This would only be done due to factors outside our control including, but not limited to:
We also reserve the right to amend the itinerary when considered necessary due to changes beyond our control.
Due to contractual obligations with our suppliers, we cannot and do not itemise package prices.
Your total package price includes all tour components together with research, planning and co-ordination costs.
Fiji Island Holidays pays its Fiji suppliers in Fiji Dollars.
All Fiji Island Holidays prices are subject to variation due to fluctuations in the rate of exchange.
Variations on our listed prices will be based on the foreign exchange rate available to Fiji Island Holidays at the time the holding deposit is paid and again at the time final payment is made.
Our exchange rate at the date of deposit is only taken into account for the amount of the deposit that is actually paid to the overseas supplier.
You can lock in the exchange rate of the foreign currency components of your booking by paying the balance of your booking in full.
Travel insurance is vital for protection against high medical costs, loss or theft of luggage together with a number of other risks.
We strongly recommend that you purchase comprehensive travel insurance at the time of paying your deposit to cover any payments you make towards your booking.
Insurance may be taken out at any time prior to departure, however arranging cover as early as possible ensures protection against cancellation fees or other unforeseen events that may occur before travel.
If you choose not to purchase travel insurance through Fiji Island Holidays, you acknowledge that you have been advised of the importance of obtaining adequate travel insurance for your trip.
Fiji Island Holidays will not be held responsible for any costs, losses, damages or expenses incurred by travellers who choose to travel without adequate travel insurance, including but not limited to medical expenses, cancellation costs, travel delays, loss of luggage or other unforeseen events.
It is essential, and it is your responsibility, to ensure that your passport has at least six months validity beyond your return date to Australia.
If you are not travelling on an Australian passport you may require a valid re-entry visa to enter Australia.
If you are transiting through another country you may also require a transit visa.
You will be denied boarding if these requirements are not met.
It is your responsibility to ensure:
Fiji Island Holidays will not be responsible for any loss or expense due to the failure of its clients to obtain necessary travel documents or provide correct information.
Baggage allowance varies from airline to airline and in some instances the airfare you have purchased may not include the cost of checked baggage.
Please check with your destination specialist regarding baggage allowances relevant to your travel arrangements.
Fiji Island Holidays acts as a booking agent for airlines, hotels, transfer operators, cruise companies, tour operators and other travel service providers.
All travel services are provided by independent suppliers over whom Fiji Island Holidays has no direct control.
When you make a booking through Fiji Island Holidays you are entering into a contract with those individual suppliers for the services they provide.
Each supplier operates under its own terms and conditions, and those terms may limit or exclude liability.
Fiji Island Holidays is not responsible for the acts, omissions, errors, delays, cancellations or service failures of those suppliers.
This includes, but is not limited to:
Any claims relating to the operation of travel services must be made directly with the relevant supplier.
Fiji Island Holidays will always assist our clients wherever possible, however we cannot accept responsibility for the performance of services provided by third party suppliers.
Travel arrangements may be affected by events outside the control of Fiji Island Holidays including airline schedule changes, government travel restrictions, border closures, quarantine requirements, health regulations or other operational decisions made by travel suppliers.
Fiji Island Holidays will use reasonable endeavours to assist clients in managing such disruptions, however any changes, refunds, credits or alternative arrangements will be subject to the terms and conditions of the relevant airline, resort or travel supplier.
Fiji Island Holidays cannot guarantee the availability of refunds, credits or alternative travel arrangements where disruptions occur outside our control.
Any additional costs incurred as a result of such disruptions are the responsibility of the traveller.
Travel insurance is strongly recommended to cover such events.
We will always endeavour to ensure that all travel arrangements are satisfactory.
We accept liability only to the extent of any loss or damage sustained by you as a result of our negligence or that of our employees.
Fiji Island Holidays does not accept liability for acts, omissions or defaults of suppliers providing services where there is a contract between those suppliers and the traveller.
Fiji Island Holidays does not accept liability for damages, injury, delay, loss, additional expenses or inconvenience caused directly or indirectly by events beyond its control including but not limited to war, fire, flood, acts of God or acts of Government.
Neither Fiji Island Holidays nor any of its suppliers shall be liable for any failure or delay in performing any obligation under these terms and conditions where such failure or delay is due to circumstances beyond reasonable control.
These circumstances may include, but are not limited to:
Where a force majeure event occurs, Fiji Island Holidays will not be responsible for any resulting loss, delay, cancellation, additional expenses or inconvenience suffered by travellers.
In such circumstances, travellers will remain subject to the terms and conditions of the relevant airlines, hotels, tour operators or other travel suppliers providing the services.
Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under applicable consumer protection law.
Fiji Island Holidays and its associated entities collect your personal information to enable us to respond to your queries and provide you with booking and advisory services including assisting with arrangements with travel providers such as airlines, hotels and tour operators.
Your personal information may be shared with suppliers, contractors, cloud infrastructure providers and others where authorised or required by law.
Some of these entities may be located overseas.
For further information about how we handle your personal information please refer to our Privacy Policy.
When you make a booking with us, legal obligations arise and your right to a refund of monies paid to us is limited by these terms and conditions together with the conditions of each supplier.
Our policies and terms will take precedence over those of third parties.
You must not make any booking unless you understand and agree to these terms.
Payment of any deposit or commitment payment or confirmation of a booking constitutes acceptance of these Terms and Conditions by all travellers listed on the booking.
All matters arising out of or in connection with these booking terms and conditions are governed by the laws of Queensland, Australia.
By making a booking with Fiji Island Holidays you consent to the exclusive jurisdiction of the courts of Queensland.
We wish you a wonderful time in Fiji and thank you for trusting Fiji Island Holidays with your travel arrangements.
Vinaka vakalevu and warm regards,
Fiji Island Holidays
